Shift Equipment Line FAQs

On this page

Common Equipment Line supplier questions

Here are answers to many common supplier questions. If there is anything you are still unsure about, our team is here to help. Call us on 1300 249 649 from Monday to Friday (8:00am - 7:00pm) and Saturday (9:00am - 2:00pm) or email trade@shift.com.au.

What does it cost?

You don’t need to pay any fees to offer Shift Equipment Line. Your customer is charged a fixed annual percentage rate of between 11.95% and 16.95%, with no annual fees or establishment fees.

What is the minimum and maximum transaction size?

Your customer can process any invoice from $2,000 to $500,000 for equipment and $25,000 to $500,000 for fitout, up to their credit limit.

How do I know if my customer has an existing equipment line facility?

To view this, log in to Shift Online and select Add a customer. If the customer has an existing facility, you will be able to click the Request Payment button to process your invoice.

How do I invite a customer?

To invite a customer, log in to Shift Online and select Add a customer. If they do not have an existing facility, you can select Invite customer. An SMS will be sent to the selected customer so they can complete registration.

How does Shift set a customer’s account limit?

A customer's account limit is set based on the size or turnover of their business, which our platform can quickly assess based on the information they link online. Account limits range from $5,000 to $1 million however if customers open an account through an eCommerce integration, the maximum initial account limit is $100,000.

How do I upload an invoice?

To upload an invoice, log in to Shift Online and search for your customer via your merchant dashboard. Select ‘Request payment’, enter the invoice details and upload the invoice. Once complete, your customer will receive an SMS to authorise payment.

When will I be paid?

Once the customer has authorised the invoice payment, you will be paid by Shift the next business day.

Can I give staff in my business access to Shift Online?

To provide your staff with access to Shift Online, please email the below details to your dedicated Account Manager for each staff member you’d like to provide access to.

First name
Last name
Email address
Mobile number

They’ll process the request to provide your staff with access.

What if my customer doesn’t repay?

No more chasing late payments or risk to you. Shift manages customer credit checks, late payments and collections.

Common Equipment Line buyer questions

These are the questions you’re most likely to hear from your customers and some guidance on how best to answer them.

Please note, these are intended for your reference and are not designed to be provided to your customers.

How does it work?

Register your details online in minutes. A Shift Relationship Manager will contact you to finalise your account setup and set your limit. You can use your Equipment Line for as many equipment or fitout purchases as you need, with any supplier, up to your account limit.

What can I buy?

All types of new or used commercial equipment, including technology, commercial kitchen or cleaning equipment, building equipment, and retail, office or industrial fit outs or refurbishments.

How do you set my account limit?

Account limits range from $5,000 to $1 million. Your account limit is set based on the size or turnover of your business, which our platform can quickly assess based on the information you link online. Each transaction on your account needs to be at least $2,000 or $25,000 for fitout purchases.

What do I need to open an account?

Shift can assess any business with a valid Australian Business Number with a minimum of 2 year trading history. You will also need to provide your mobile number, Australian driver’s licence or passport and connect your business bank account.

How soon can I access my Equipment Line?

Limits under $250,000 can be approved within hours, with no paperwork. Once you sign your Facility Agreement, you can upload your invoice to Shift Online and your supplier will be paid the next business day.

What does the Equipment Line cost?

You’ll pay a fixed annual percentage rate of between 11.95% and 16.95%, with no annual fees and no establishment fees.

How long do I have to repay?

You have up to 5 years for each transaction you make on your account.

How do I make repayments?

Monthly repayments will be automatically debited from your linked business bank account.