FAQ – Shift Trade suppliers

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Shift Trade – Q&As from suppliers

How do my customers sign up?

Visit the onboarding tab to view the steps to inviting your customers. After you invite your customers, all they will need to register is an ABN, ID (Australian Drivers Licence or passport) and online business banking details.

How do I provide trade terms to my customers?

Select the term when you invite your customer to join your Shift Trade Program.

There is no cost to your customers to accept the terms you offer. You can change the terms provided to your customer at any time via the Shift Trade platform. In addition to the terms, you provide customers, they also have the option to extend those terms based on what may better suit their cash flow needs.

If they choose to extend their terms, they can defer the payment or choose to pay in weekly instalments for up to 20 weeks with a small transaction fee on the first repayment. The fee changes based on the length of the repayment schedule. Your customer will only pay a fee if they choose to extend.

This may differ if you are an API integrated merchant. If you need more information, please speak with your Account Manager.

How do I know if my customers have been approved and accepted my payment terms?

You will receive a SMS when your customers have successfully onboarded. You can also log in to your Shift Trade platform and view the customer dashboard to check the status of your customers.

When will I get paid via Shift?

When your customer authorises the payment request, you will be paid the next business day.

Who is notified when a payment has been authorised?

All contacts with accounts payable access will receive the notification via SMS

What is the minimum and maximum I can invoice through Shift Trade?

The minimum you can invoice is $20 and the maximum is $500,000. The amount you invoice your customer is also dependent on their available credit limit. To view this, log in to your Shift Trade platform and visit the customer tab.

How can I rectify incorrect payment amounts if my customer has not yet authorised the payment?

Please contact Shift on 1800 249 649 option 3 or email trade@shift.com.au to cancel the payment. Once cancelled, you can then process the payment again.

How do I rectify incorrect payments or refunds once a payment has been processed?

If your customer has accepted the payment terms, we can only amend the agreement if it is submitted the same day before 4:30pm. You will need to contact Shift on 1300 249 649 option 3 or email trade@shift.com.au advising of correct amount. If outside of the above, you will need to email trade@shift.com.au and advise details of the refund request, including customer name, invoice number, original invoice amount and refund amount. Shift will advise you of the customer account number and Shift banking details for transfer of the refund amount. Once the refund is received it will be applied to the customers account (usually within 3 business days) and a confirmation email will be sent to both you and your customer.

Can I give staff in my business access to Shift?

Yes, you can request an accounts receivable role for any staff in your business. The director of the business will need to complete a Third Party Authorisation form for each employee authorised to use the platform. Keep in mind all transactions on your account will be visible. Each employee will also need to compete digital registration.

What happens if my customer doesn’t pay Shift?

We understand the nature of trade revolves around relationships and cashflow isn’t always consistent. That’s one of the reasons we offer weekly instalments. If your customers direct debit fails, we will try again the following day. If the second attempt fails, we will contact your customer to put a favourable arrangement in place. The liability for all customer payments remains with Shift.

How do my customers log in to Shift Trade?

  1. Go to https://www.shiftpayments.com.au/login
  2. Enter their mobile and select Send verification code via SMS
  3. Enter the verification code and click Log in
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