We are always trying to improve the customer experience and the way we conduct our business, but we know things don’t always go the way they should. Your feedback or concerns about the services you receive from us and our products can help us understand and address issues we otherwise might not know about. This may include any concerns that we may not have acted in accordance with our regulatory obligations.
You can reach out to us through the options below and we'll do our best to resolve your concern or issue:
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
