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Can I get a copy of a payment remittance if I missed the option to request one when making a supplier payment?

Yes. Call us on 1300 249 649. Our team will send you a copy of the remittance advice for that transaction.

My supplier introduced me to Shift – can I use my account to pay other suppliers?

Yes. Your Shift Trade Account can be used to pay almost any supplier with an ABN. Adding a new supplier is easy.

Log into your account, choose ‘Pay a supplier’ and follow the prompts.

Can I still take advantage of the existing terms my supplier offers?

Yes, you can still take advantage of the terms offered by your suppliers. You can use your Trade Account to add terms that are in addition to the terms you receive from your supplier.

If your supplier is using Shift Trade to offer trade terms to you, simply approve the transaction when you receive the SMS notification and then log into your Trade Account to view your options for extending payment terms further. Please note that there is no cost to accept the trade terms offered to you by your supplier but there is a transaction fee if you choose to extend those terms further.

If your supplier offers their trade terms outside of Shift Trade, you can still take advantage of them. Simply instruct Shift to pay your supplier on the invoice due date, then choose the Trade Account terms that best suit your needs. Shift Trade will pay your supplier according to your instructions and repayment will be debited from your bank account according to the terms you have chosen.

Need assistance?

Our friendly team is here to assist you. Please contact us on 1300 249 649 from Monday to Friday (8:00am - 7:00pm AET) and Saturday (9:00am - 2:00pm AET) or email trade@shift.com.au.

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