Help Centre

Product features

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How can I download a statement on my trade account?

Log into your Trade Account and download the detailed transaction report from the ‘Repayments’ tab.

How can I increase my limit?

There is an ‘Increase limit’ link immediately underneath your current limit in your Trade Account dashboard.

What will my limit be? Can I apply for a higher limit?

Your limit will be determined at the time of registration for your Trade Account. You can request a limit increase by logging into the Shift Trade platform and selecting the ’Increase limit’ option from the dashboard.

Can I use my Trade Account to buy equipment?

Yes, it is possible to use your Trade Account to pay for equipment. However, Shift has another product which is specifically designed for equipment and fitout costs. Please visit www.shift.com.au/equipment-line if you would like to learn more.

Turn autobilling on or off

Autobilling is available for suppliers that are already connected to your Trade Account and who upload invoices to request payment from you.

If you pay a supplier regularly, turning on autobilling lets Shift automatically approve and pay their invoices without needing your manual approval each time.

You’ll still receive an SMS confirmation for every transaction.

How autobilling works vs manual approval

  • Autobilling on:

    Invoices from the supplier are automatically approved and paid when they’re uploaded. You won’t need to review or approve each invoice in the platform. Repayment is debited from your business bank account at a later date - according to the terms offered by that supplier.

  • Autobilling off:

    Each invoice requires your manual approval in Shift Trade before payment to the supplier is processed.

Read more
1

Log in to your Trade Account.

2

From the top of your dashboard, click the Suppliers tab.

3

Find the supplier you want to change and use the toggle to turn Autobilling on or off.

Note: When autobilling is turned on, the next time your supplier uploads an invoice you’ll still receive an SMS, but you won’t be asked to approve the invoice in the platform. The invoice will be automatically approved for payment and direct debited according to the terms offered by your supplier.

Need assistance?

Our friendly team is here to assist you. Please contact us on 1300 249 649 from Monday to Friday (8:00am - 7:00pm AET) and Saturday (9:00am - 2:00pm AET) or email trade@shift.com.au.

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